I found a great deal on a repositioning cruise to Europe, but one-way flight prices to return home were way too expensive. Justin found me a ticket home for just 20,000 AA miles and was able to get me a day in London on the way back! To top it off, he knew of a way to add an additional one-way to Puerto Vallarta, Mexico later in the year for free! I saved over $2,000!
I wanted to go to Asia and Justin knew of a promotion for Air Canada's Aeroplan, an AmEx transfer partner. He was able to find a round-trip ticket to Bangkok-in business class-for 60,000 AmEx points (less than an economy award would have cost)! He also knew of a stopover trick that got me two additional one-way tickets to New York from my home in San Francisco, also in business class, for free! This ticket would have cost nearly $10,000 if I had paid cash!
My girlfriend and I wanted to go on vacation to Italy using AmEx points, but Delta wanted 120,000 miles per person to get us there. Justin knew of a promotion on KLM to get us round-trip flights for 25,000 miles each - and they were even more direct! We get to fly to Italy for the same amount of miles as a domestic ticket, and were saved from having to wait hours and hours in airports at the same time!
A friend invited me to Europe on a tour and when I called AA, the agent said the flights I wanted would cost 120,000 miles, so I went ahead and booked it. I thought that was the best deal I could get, but Justin was able to help me get 40,000 miles refunded - enough for another round-trip flight to Europe!